FAQ
Q: What types of jewelry do you offer?
A: We offer gold, silver, and gold-plated jewelry, designed, created, or carefully selected for their quality and design. Each piece is made to last and enhance your style.
Q: What is 3 micron gold plating?
A: Our gold-plated jewelry has a 3-micron layer of gold , providing a durable and resistant finish. All our jewelry is hallmarked , guaranteeing its compliance with French standards and its superior, high-end quality.
Q: How can I be sure of the authenticity of a piece of jewelry?
A: Every piece of jewelry in gold, silver or gold plated is hallmarked for total transparency and peace of mind.
Q: Are your jewelry pieces hypoallergenic?
A: Yes! We use high-quality metals that minimize the risk of allergies. For very sensitive skin, check the metal indicated on each piece of jewelry.
Q: What are the delivery times?
A: Depending on location and availability, our jewelry is shipped within 2 to 4 days in mainland France and up to 2 weeks depending on the country . You will receive a tracking number to follow your order in real time.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by country, so please contact us for a precise quote.
Q: Can I track my order?
A: Of course! Every order comes with a tracking number so you know exactly where your jewelry is.
Q: Can I have a piece of jewelry engraved?
A: Absolutely! We offer personalized engraving on your jewelry to make each piece unique and meaningful. Initials, a special date, or a personal message—the choice is yours! This depends on the piece of jewelry and may result in a longer processing time of up to three weeks.
Q: Do you do custom-made creations?
A: Yes, we create custom jewelry and personalized wedding bands . Come visit us in store or contact us to discuss your project and bring your idea to life.
Q: Do you offer repairs?
A: Yes, we repair all types of jewelry: stone replacement, resizing, soldering, cleaning , and much more. Visit our store for a free, quick estimate.
Q: Can I order a custom-made wedding ring?
A: Yes! We specialize in wedding rings . We'll guide you in choosing the metal, style, and engraving to create the perfect wedding ring.
Q: How do I choose the right ring size?
A: To measure your finger, use a thin measuring tape or a piece of string , taking care to measure at the widest point of your finger. We also advise you to measure at different times of the day, as fingers can swell slightly.
Q: Are your jewelry pieces available in all sizes?
A: We offer a wide range of sizes . If your size isn't available, we can often make it on request. Contact us to check availability.
Q: Where is your shop located?
A: We are located in Aix-en-Provence, in the historic center. Come and discover our collections, try on our jewelry and benefit from personalized advice.
Q: Can we try on the jewelry before buying?
A: Yes! Our store is designed so that you can see and try on our jewelry in complete tranquility , in order to make the best choice.
Q: How can I contact you?
A: You can call us, email us, or fill out our online form. We will respond promptly to any questions about our products or services.
Q: How do I care for my gold or gold-plated jewelry?
A: To maintain their shine, avoid contact with perfume and chemicals . A soft cloth is sufficient for cleaning your jewelry regularly.
Q: Does gold-plated jewelry wear out over time?
A: Like all gold-plated items, they may tarnish slightly with daily wear. However, our 3-micron plating guarantees a long lifespan and a beautiful shine. We also offer replating services.
